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I am from upstate NY and decided to help my sister from Pensacola FL, drive in her 2010 altima back home with two Labaradors. It was a lovely drive to Muncy PA. We were on I-81, traveling at a speed of 73mph when the cruise control decided to turn itself off and we experienced a loss of power. We stopped and had it checked out. The Nissan dealer replaced the brake pedal position assembly, so we continued our travel to Apex NC. We relaxed and the next day we left for FL. We thought everything was great traveling on I-85 at a nice cruising speed of 75mph. In Gainesville GA the altima decided to not go anymore. One second we are taveling at 75mph and than no acceleration when gas pedal was depressed to the floor. We googled the nearest Nissan and Carriage Nissan came up. We called, and "Glen," the service manager came on the line. He was EXTREMELY nice, patience and kind. We explained our story and he took extensive notes. It was about 2 hours until he closed for the night explained some options to us, but promised to take a look at my sisters car first thing in the morning. He did not stop there. My sisters altima was 7k out of warranty for the repair he was thinking about. Glen advised us to call Nissan directly and get a case number started in hopes they would good faith our warranty. We did everything Glen said. My sister arrived at 7:15 am, the problem was diagnosed by 8:30am, and by 9:15am my sister was back on the phone with Nissan pleading her case. Glen had explained to be patient and calm. Glen and Nikkia, the service Tech, were VERY kind and understanding. They started the repairs right away arranged for a shuttle to our hotel. The entire process was the BEST, if there even is a BEST car repair process, given the conditions. Glen and his staff were able to fix and repair my sisters altima for a cost of only 40% of the originally quoted price. Nissan did pay 60% of the cost. My sister is EXTREMELY grateful to the Nikkiia and Glen for the efforts and support. I know getting your car repaired is WAY stressful, but my sister is a teacher and it is the summer, you fill in the rest. Glen you and your staff saved my sister in more ways than you will know. Thank you for your knowledge your advice and being the calm voices in a stress hurricane cat. 5.

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Nikita AKA Heather went above and beyond to provide great customer service to my son and I . Nikita's personality was very positive to each person she deals with. She explaines the results of my vehicle in terms I can understand. I know she will be the only person we deal with when it comes to my family's 4 Nissan vehicles. I hope that management sees this and gives her A Raise in pay she earned it..... Thanks again Nikita you are awesome ?

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Marie was great and Ronnie the finance guy did everything he could to help us out.

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